Service Level Agreement Parameters for Freight Forwarding Companies in the Philippines
While there are always point of improvement that can be brought up in board conversations where business decision makers gather, it’s important that you have a running record of how well or poorly the company is doing especially in the terms of employee performance. In the case of freight forwarders in the Philippines, it might be necessary to have the following services level agreements (SLAs) that uphold service quality.
The first SLA is involved with making sure that items shipped to and from are in good condition. You can implement this first SLA in micro groups of teams handling packages at any given period or observe it through the quality of returned, rejected, or lost goods.
The next step to maintaining the quality of the items shipped is the how the inventory is managed not only by your party but also every other party involved in the logistics of your goods. This is especially good to use to determine if one party is more cost efficient that another and therefore can be let go.
While the quality of the goods aren’t compromised, having an SLA of inventory accuracy is important in determining if stocks are a miss and during what part of the process it happens. While it could be a combination of factors like perilous roads, high criminal activity in an area(like piracy), orbad weather, inaccuracies may also be from human error as well as employee misbehavior. You can protect your freight forwarder services in the Philippines with such an SLA.
This is an advanced SLA that is more attuned into looking at how cost effective the management team of the business is when it comes to operation. This is helpful in answering questions like “are we saving the most money we can? Are we spending too much? Are the additional benefits that the managers and employees enjoy really contributing to productivity?”
Last but certainly most important on this list is customer feedback; as freight forwarder, this could be from business partners or end-users and individuals. In as much as it is important to get feedback and respond to it in action, it is also important to also give feedback (like in the item Inventory Accuracy) to keep the freight forwarding industry in the Philippines in a state of perpetual service level improvement.
Quality Assurance & Returns
The first SLA is involved with making sure that items shipped to and from are in good condition. You can implement this first SLA in micro groups of teams handling packages at any given period or observe it through the quality of returned, rejected, or lost goods.
Shared Inventory Management
The next step to maintaining the quality of the items shipped is the how the inventory is managed not only by your party but also every other party involved in the logistics of your goods. This is especially good to use to determine if one party is more cost efficient that another and therefore can be let go.
Inventory Accuracy
While the quality of the goods aren’t compromised, having an SLA of inventory accuracy is important in determining if stocks are a miss and during what part of the process it happens. While it could be a combination of factors like perilous roads, high criminal activity in an area(like piracy), orbad weather, inaccuracies may also be from human error as well as employee misbehavior. You can protect your freight forwarder services in the Philippines with such an SLA.
Cost Management
This is an advanced SLA that is more attuned into looking at how cost effective the management team of the business is when it comes to operation. This is helpful in answering questions like “are we saving the most money we can? Are we spending too much? Are the additional benefits that the managers and employees enjoy really contributing to productivity?”
Customer Feedback
Last but certainly most important on this list is customer feedback; as freight forwarder, this could be from business partners or end-users and individuals. In as much as it is important to get feedback and respond to it in action, it is also important to also give feedback (like in the item Inventory Accuracy) to keep the freight forwarding industry in the Philippines in a state of perpetual service level improvement.
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